Here at CLS, we understand that some of our customers might have sensitive timescales – especially if there’s an upcoming event, deadline, or you’ve been left with an unusable garden and simply need a quick fix.
Below, we’re going to highlight the problems one of our customers was faced when limited by a very tight timescale, and how we were able to help.
A customer recently got in touch with us after having artificial grass laid by another company. Unfortunately, after just a short while, the grass had started to sink and come apart at the joins – and she was supposed to be throwing a birthday party for her son in three weeks’ time.
She had been aware of the problem before, but hadn’t fully realised how bad things had become, and how bad the garden looked. Her lawn had severe puddling, with some areas of the grass completely sunken in due to drainage issues, as it had not been laid properly.
The artificial grass had been laid on top of real grass, with no excavation work carried out beforehand, and the joins had been unprofessionally pinned together with metal pins rather than glue. Weeds were also coming up through the grass, as no weed barrier had been put down.
All of this left the garden completely unusable for the entire family, and if they chose to do nothing, there was a good chance the garden would only deteriorate further. What they really needed was the old artificial grass lifted, and a full new sub-base installed.
The family were desperately looking for a solution that meant they wouldn’t have to cancel their party, however, it was in June – our busiest time of the year – which meant we had a full diary and a 6-week timescale for new installations.
The customer had done her homework online in order to find a trusted artificial grass specialist in her area, and came across photographs of previous work we’d carried out, along with shining reviews.
When she called us, we were able to arrange an on-site visit within a couple of days, and she was really happy with the service provided – with our product being the best she had seen so far. She advised us she needed the work done for the party, but understood if it was too short notice.
She really wanted to go with our services, but couldn’t risk not having the garden finished on time, so we asked her to give us a day to see if we could sort something out. We then looked at our diary to see if it was possible to move things around.
It was going to be a 4-day job, so it meant calling a couple of customers and telling them about the situation to see if they’d mind delaying their jobs slightly. Luckily, they were more than happy to oblige so we could accommodate the new customer, and we were able to get her job booked in.
The customer couldn’t have been happier when we told her that we’d managed to fit her in, and she was overjoyed that the child’s party would be able to go ahead, as she’d realised getting the job completed in this timeframe would be very tough.
The party was a great success, with everyone commenting on how much better the garden looked – and even better, the family now have a beautiful lawn that the children can play football on whenever they like.
The customer was very satisfied with our level of service and workmanship, and has since recommended us to various friends.
TIP: Unfortunately, this story is a great example of what can happen when you hire inexperienced tradesmen to carry out specialist work, so always ensure you check the background of a company, along with their installation techniques and credentials before agreeing to any work.